Frequently Asked Questions:

How do I order?

Please create an account, and after login you can make your order.

How to create login?

In the front login page please click “create new account” . Please fill in all the required data and click “register”. We will validate it.

How do change my password

After login, please click “my personal page” and click “login details”. There is a section where you can update your password by filling in a new password.

I forgot my password, what should I do?

You can send a request to webmaster@bioke.com to get your password, but please make sure you give the correct login/email address in the request.

I have an issue with my order, what should I do?

Please reach out to our customer service team: order@bioke.com

I have a promo code, how to use it?

When creating an order in the webshop, before closing it, please fill in the promo code in the promo code section. You can see how much discount you are getting.

What should I do if I receive a damaged or defective item?

Please reach out to our customer service team: order@bioke.com

I have a question about the product

Please reach out to our technical support team: techsupport@bioke.com

How much is the delivery cost?

Delivery is free for orders placed through our webshop. Otherwise, the delivery fee is EUR 25 for orders shipped to the Netherlands, Belgium, Luxembourg, a value below EUR 550.

The listed prices are excluding VAT

Can I order from outside Benelux?

Yes, we send products also to outside the Benelux area.

I forgot my password, what should I do?

You can send a request to webmaster@bioke.com to get your password, but please make sure you give the correct login/email address in the request.